• The shipments to the Peninsula are realised by means of the company of mail TIPSA. For purchases over 100 €, shipping is free.
• The shipments to the Baleares Islands are realised by means of Blue Package of Post office, for normal shipments, or by means of the company of mail TIPSA for urgent shipments.
• The shipments to the Canarias Islands, Ceuta and Melilla are realised by means of Blue Package of Post office.
• Portugal shipments are made via the postal service Post to 500g. For shipments of more than 500g the system to use is by courier TIPSA.
• Shipments to Europe are made by certified mail postal service post office, up to 2kg, so that orders in excess of that weight, not be served..

Whatever I must pay for expenses of shipment?

National shipments: 

Are realised shipments to any country?

Besides shipping to anywhere in Spain, we also ship internationally, but only European destinations, for all other destinations we make shipments.

Whatever I take in receiving the package?

National shipments:

• Peninsula: 24/48 hours, excepting week ends or holidays.
• The Baleares Islands: Normal shipments between 3 and 5 urgent days and shipments 48/72 hours.
• Canarias Islands, Ceuta and Melilla: Between 3 and 5 days.

International destinies: It depends on the international service of Post office.

Are accepted returns?

Yes, whenever they are fulfilled the requirements, except the lingerie articles that by hygiene will not accept their returns or changes.

As they are the requirements to fulfill to realise a return?

1. That they have not passed more than 7 days from the reception of the package until communicates the return to us.
2. It must communicate previously his intention to us to realise this return.
3. The given back article must arrive to us with its intact original packing, without unsealing (in case it has the same).
4. The cosmetic articles and maquillajes will not be accepted if they present/display signs of to be used.

When and how the money of the return is paid to me?

If it fulfills all the requirements and once we have received the return, you will receive an installment by the value of his purchase (discounting the expenses of shipment that she generated) having received it by the same system of payment that used.

Who payment the expenses of return?

If it realises it to the return so that the article presents/displays a manufacture defect or so that he is not the one that you solicitd, the expenses of return are the responsibility of EL PARAISO DEL PERFUME. If it realises it to the return by other reasons, the expenses of return run by their account.

What if when you receive your refund, presented signs of tampering or the seal is broken?

If when we received a return the article presents signs of to be manipulated hostilely or lacks seal or the same this broken one, we will not be able to come to its installment. In that case you can solicit from us that we become it to send, previous payment of the expenses of shipment that she generates.